This Privacy Policy explains how The InGen Corporation ("InGen," "we," "us," or "our") collects, uses, stores, and protects your information when you use the InGen Intelligence platform, including the Ginny AI marketing assistant, InGen OS, InGen Studio, and all related services (the "Platform").
1. Information We Collect
1.1 Registration Information
When you create an account, we collect:
- Name and email address
- Company name and industry
- Description of your products or services
- Target market and customer information
- Current marketing activities and goals
- Primary marketing challenges
This information is used by Ginny to understand your business and deliver personalized marketing strategy and content.
1.2 Conversation Data
All conversations between you and Ginny are recorded and stored. This includes:
- Text messages you send to Ginny
- Ginny's responses and generated content
- Files, images, and documents shared during conversations
- Actions Ginny takes on your behalf (web research, content creation, file management)
- Session timestamps and duration
1.3 Platform Usage Data
We collect information about how you interact with the Platform, including:
- Pages visited and features used within InGen OS
- Content approvals, rejections, and edits
- Calendar and scheduling activity
- File uploads and asset management activity
1.4 API Key Information
When you configure your AI provider, we store your API key securely on our infrastructure. We do not read, log, or analyze the content of your API key beyond what is necessary to authenticate requests to your chosen AI provider.
1.5 Payment Information
Subscription payments are processed by Stripe. InGen does not directly store your credit card number or banking information. Please refer to Stripe's Privacy Policy for details on how payment information is handled.
2. How We Use Your Information
We use the information we collect to:
- Provide the Platform services — Ginny uses your registration and conversation data to deliver personalized marketing strategy and content.
- Quality assurance — We may review conversations to ensure Ginny provides accurate, helpful, and appropriate guidance.
- Product improvement — Usage patterns and conversation data help us identify ways to improve the Platform.
- Technical support — We may access your account data to diagnose and resolve technical issues.
- Safety and compliance — We monitor for misuse of the Platform and compliance with our Terms of Service.
- Communication — We may send you service-related emails, including account updates, billing notifications, and important Platform changes.
3. Data Isolation and Security
3.1 Per-Client Isolation
Your data is completely isolated from all other clients on the Platform. Each client account operates in its own secure environment with:
- A dedicated AI assistant instance (your own Ginny)
- Isolated data storage (your files, conversations, and configurations are separate)
- Session-scoped access controls (authentication tokens are tied to your specific account)
No other client can access your data. Your data is never used to train, influence, or inform services provided to other clients.
3.2 Infrastructure Security
The Platform is hosted on dedicated infrastructure. We implement industry-standard security measures including:
- Encrypted data transmission (HTTPS/TLS)
- Encrypted API key storage (AES-256)
- Access controls and authentication for all API endpoints
- Regular security monitoring
3.3 BYOK Privacy
Under our Bring Your Own Key model, your API key is used exclusively to authenticate requests to your chosen AI provider on your behalf. We do not use your key for any other purpose, and we do not have access to your AI provider account or billing information.
4. Data Sharing
We do not sell your data. We share your information only in the following limited circumstances:
- AI Providers — Your conversations are sent to your chosen AI provider (e.g., Anthropic) to generate responses. This is essential to providing the service. Your AI provider's privacy policy governs their handling of this data.
- Payment Processing — Stripe processes your subscription payments. Only information necessary for billing is shared.
- Legal Requirements — We may disclose information if required by law, subpoena, or court order.
We do not share your data with advertisers, data brokers, analytics companies, or any other third parties for marketing or commercial purposes.
5. Data Retention
- Active accounts: Your data is retained for the duration of your subscription.
- After cancellation: You may request a full export of your data within 30 days of cancellation. After 30 days, your data may be permanently deleted.
- API keys: Your API key is immediately removed from our systems upon account termination.
- Backups: Encrypted backups may retain your data for up to 90 days after deletion for disaster recovery purposes, after which they are purged.
6. Your Rights
You have the right to:
- Access your data — Request a copy of all data we hold about you.
- Export your data — Download your content, conversations, and assets at any time.
- Correct your data — Update your registration information and business details.
- Delete your data — Request permanent deletion of your account and all associated data.
- Opt out of monitoring — Request that your conversations not be reviewed for quality assurance (note: automated logging will continue for technical operation of the service).
To exercise any of these rights, contact kyle@theingencorporation.com.
7. Cookies and Tracking
The Platform uses essential cookies for authentication and session management. We use Google Analytics to understand Platform usage patterns. We do not use advertising cookies or trackers.
8. Children's Privacy
The Platform is designed for business use and is not intended for individuals under 18 years of age. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email at least 14 days before they take effect. A changelog of all modifications is maintained at learn.ingenpublishing.com/legal-changelog.
10. Contact
For questions or concerns about this Privacy Policy or your data, contact us at:
kyle@theingencorporation.com
The InGen Corporation · Nashville, Tennessee